Delivery:

Once we have received your order, it will normally take us around 1-2 business days to process and get it shipped out to you.

Upon checking out, you will be able to chose which postage option is best for you. We send our items using Royal Mail, and you can select either the 'Tracked 24' or 'Tracked 48,' which aim to get to you within 1-2 working days, or 2-3 working days, depending on which option you select. (Of course, this is not 100% guaranteed, and we advise you order within plenty of time of you needing the product.)

Where ever possible, we reuse the cardboard boxes from our shop to ship your order, and it would be great if you could reuse the box again for something else!

If you have placed an order with us, and then decided you want to cancel a specific item, or the entirety of your order, please contact us as soon as possible! Once we have sent an order out, there is nothing we can do until it gets to you, where you will then be responsible for sending it back to us at your own expense, (see returns policy below,) so please consider your order before placing it, and get in touch with us asap should anything change.

Please be aware that we are closed on Sundays, Mondays and Tuesdays so any orders placed on these days may be processed slower than usual.

 

Returns:

We hope you absolutely love your new toys and gifts! But we understand there are times when you need to return an item, so please read through our returns policy below in order to help you take the next steps.

 

In Store Returns

If you have purchased an item in store, just pop it back in to us with the original receipt for an exchange or refund. This needs to be done within 28 days of when the item was first purchased. After this date, no refund will be offered.

Online Returns

If you have purchased something online, there are a couple of ways you can make a return:

1. Return your item, as above, to us instore
2. Send the item back to us via post

If you chose to send the item back to us via post, you will be responsible for covering the return postage cost. We will not issue a refund until we have received the item back at the shop, so for peace of mind, it would be advised to chose a tracked postal service.

Faulty Items

Thankfully, we have yet to have an item come back to us due to a fault, however if you think you may have a faulty item, please drop up a message before returning the item so we can advise further on how to return to us.

If you need to send an item that is faulty back to us via post, we will cover the cost of the postage.

 

Regardless of your reason for return, the following conditions must be met in order to bring a product back to us:

1. Unless faulty, all items must be returned to us in their original, sealed packaging or have all of their original tags still intact. We cannot accept a return or an exchange for products that have been opened and/or used.
2. You MUST have your original receipt. This will be needed in order for us to locate your transaction on the till. If we cannot find your original transaction, we have no way of refunding your purchase. It is a good idea to request a gift receipt if you are buying a present, that way the gift can be exchanged easily, if needed.
3. Items MUST be returned within 28 days of purchase. If you are returning an online order via post, it is a good idea to message us and let us know before hand, so even if your parcel arrives later, we will know you sent it within the correct time frame. 

 

If you have any further questions, or would like to know more, please don't hesitate to get in touch with us.